Frequently Asked Questions
1. When will my gold chain necklace ship?
Park & Luxe shipping typically takes between 4 and 6 business days. Once you’ve placed your order, you’ll be able to track your necklace via the information provided in your confirmation email.
2. How can I take care of my gold rope chain necklace?
It’s best to clean your gold necklace with a mild dish detergent and warm water. Soak the product in soapy water for 10 to 15 minutes, then use a soft toothbrush to brush the chain gently.
After, rinse the chain with lukewarm water and leave to air dry or wipe carefully. You can also use a polishing kit for extra shine or to remove tarnish.
3. Is this necklace gold-plated?
No - our 18 karat gold rope chain necklace features solid gold, not gold plating.
4. What is the return policy on this French rope chain necklace?
We have a 30-day return policy. To be eligible for a return, your chain necklace must be in the same condition that you received it in, unworn, unused, and with its tags in its original packaging. You will also need your receipt or proof of purchase.