Frequently Asked Questions
1. When will my gold chain necklace ship?
Your item should ship between 4 and 6 days after purchase. You will be able to track your order via a confirmation number, which is sent to all customers once their orders are complete.
2. How can I take care of my necklace?
Our jewelry professionals recommend cleaning your gold chain necklace with mild dish detergent in warm water. Soak the product in soapy water for 10 to 15 minutes, then use a new, soft toothbrush to brush the chain gently.
After, rinse the gold chain in lukewarm water and air dry or wipe carefully with a polishing cloth. Polishing kits can also be used to make your gold accessories shine and remove any tarnish.
3. Is this necklace gold-plated?
No - this is an authentic gold chain necklace, which means it is solid and not just gold-plated.
4. What is the return policy on this chain necklace?
Park & Luxe has a 30-day return policy. To be eligible for a return, your gold chain necklace must be in the same condition that it was received in. It must also be unworn, unused, and with its tags in its original packaging with a receipt.