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FAQ 10K Gold Charm Pendant

1. When will my 10K gold charm and chain ship? 

Shipping should take between 4 and 6 business days, depending on your delivery location. You will be able to track your Park & Luxe order via the confirmation email sent after your finalized purchase.


2. How can I take care of my gold chain charms?  

Our team recommends cleaning gold charms and pendants with a soft dish detergent in warm water.  Soak the charm in soapy water for 10 to 15 minutes, then use a new toothbrush to gently brush its surface. 

Afterward, rinse the gold charm with lukewarm water and air dry. You can also carefully wipe the product with a polishing cloth. Polishing kits can also be used to improve the charm’s shine or remove any tarnish from its chain.


3. Is this charm gold-plated? 

No - this is an authentic 10K yellow gold charm pendant, not gold-plated. 


4. What is the return policy on this pendant? 

Park & Luxe has a 30-day return policy. To be eligible for a return, the gold charm pendant must be in its original condition that it was received in, unworn, unused, and with its tags in its packaging. You will also need your receipt or proof of purchase. 

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