Frequently Asked Questions
1. When will my necklace ship?
Most Park & Luxe jewelry items ship within 4 to 6 business days, depending on the delivery location. After you place your order, you’ll be able to track the package via the information provided in your confirmation email.
2. How can I take care of my 14K gold chain necklace?
We recommend washing gold necklaces with warm water and a mild dish detergent. Soak your Bismarck chain in soapy water for 10 to 15 minutes, then lightly scrub with a soft-bristled toothbrush.
After, rinse your necklace with lukewarm water, then let it air dry or wipe carefully with a soft polishing cloth. If there is any dullness or tarnishing, you may want to use a polishing kit.
3. Is this necklace gold-plated?
No - our 14K gold chain necklaces all feature solid 14K gold, not gold plating.
4. What is the return policy on this gold chain necklace?
We only accept jewelry returns that are in their original packaging with tags attached. They must be unworn, unused, and sent back to us within 30 days of the purchase. We also require a receipt or proof of purchase.